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Facebook marking legitimate news about coronavirus as spam due to a software bug

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Facebook marking legitimate news about coronavirus as spam due to a software bug

Facebook started marking some posts linking to information and articles about the coronavirus and COVID-19 as spam, as observed by one Verge reporter and many users on Twitter on Tuesday evening.

The issue was due to a “bug in an anti-spam system,” according to Guy Rosen, Facebook’s vice president of integrity. Rosen said the company began working on a fix as soon as discovering the issue.

We’re on this – this is a bug in an anti-spam system, unrelated to any changes in our content moderator workforce. We’re in the process of fixing and bringing all these posts back. More soon.

Guy Rosen (@guyro) March 17, 2020
Here are a few examples of affected Facebook posts:

.@Facebook — Oh wow and then three in a row !

How is @TomHanks being okay be SPAM? And again this is from @Upworthy not exactly a new publication. All I did was share it. pic.twitter.com/SYhYknzJ9Z

Kristine Schachinger (@schachin) March 17, 2020
Something is going on on Facebook. I’ve seen four separate people in the past couple hours saying their posts about coronavirus were marked as “spam”. And one of them is an epidemiologist.

Then my link to the Canadian gov’s website about EI was removed too. #COVID19 pic.twitter.com/tFAUqLzHus

Aylan (AY like Day – LAN like LandBack) Couchie (@AylanX) March 17, 2020
Seems as if any article being shared on @Facebook regarding COVID-19 is being reported as spam. Even the article below. What the hell FB? You have bigger fish to fry. https://t.co/doSV6TQXDR

…hello, meow (@shoppurrr) March 17, 2020
Incredible. @Facebook said my post of this Dallas Morning News article highlighting that two people in their 20s and 30s are in critical care in Dallas County and that young people aren’t invincible went against their guidelines and was removed.https://t.co/HqoIdzzcSi

Kathryn Watson (@kathrynw5) March 17, 2020
Following publication of The Verge’s report, Rosen said Facebook had resolved the issue and restored the affected posts. “We’ve restored all the posts that were incorrectly removed, which included posts on all topics not just those related to COVID-19,” Rosen explained. According to Facebook, the issue was with an automated moderation tool and was not related to any changes to its moderator workforce.

We’ve restored all the posts that were incorrectly removed, which included posts on all topics – not just those related to COVID-19. This was an issue with an automated system that removes links to abusive websites, but incorrectly removed a lot of other posts too.

Guy Rosen (@guyro) March 18, 2020
The company previously announced that it would remove false claims and conspiracy theories about coronavirus in January. Facebook also joined Google, LinkedIn, Microsoft, Reddit, Twitter, and YouTube in publishing a joint statement yesterday committing to fighting coronavirus-related fraud and misinformation.

A new report published by Ranking Digital Rights argued on Tuesday that Facebook’s current approach to moderation may not be able to address the issue of coronavirus-related misinformation on its platform.
https://adstoppipro.com/blog/facebook-marking-legitimate-news-about-coronavirus-as-spam-due-to-a-software-bug
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